Have you tried index.pl?Action=AdminNotification ? There you&#39;ll find a template per language to notify on every state update to the customer, that way you not only notify him once resolved but at every stage of the ticket lifetime.<br>
<br><div class="gmail_quote">On Thu, Apr 2, 2009 at 9:50 AM, James Burk <span dir="ltr">&lt;<a href="mailto:James.Burk@dornc.com">James.Burk@dornc.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I have a requirement to send an Auto Response when the ticket is resolved/  The default Types of Auto Responses do not include any resolution type  Does anyone know how to add Auto Response Types?<br>
<br>
Best regards,<br>
<br>
Jim<br>
<br>
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