On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC]
<lists@methfessel-computers.de> wrote:
Hi Muhammaad,
Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
> Well, being new in general to trouble ticketing systems, this might
> sound a little bit silly.
>
> What I'm concerned about, is the ticket length. It is already long
> enough, with the date and the system ID. But if I set the minimum
> length to 2 or 3, then reset the counter every month, that would look
> as I would be maintaining the length.
>
> I didn't know that stats check the counter?!
>
The TicketID ist the Number on which a ticketing system knows the case
to whom the email belongs. You're right, that the default ticketformat
is too long, have a look in the sysconfig in Core::Ticket and set
Ticket::NumberGenerator to some other value than DateChecksum (ex.
AutoIncrement).
It isn't a good idea to reset the counter for this reason, you'll get
many problems with this.