On Thursday, April 01, 2004 4:01 PM
Teodor Georgiev
And it would be a great idea if "freetext fields" could be filled when customer generates new ticket. This way one can collect all the needed information from the customer in a structured way.
This is already possible by now. Have a look in Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some commented lines there, that, when uncommented, perform exactly what you want. This is true for file revision v1.10, it may well be you'd have to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm, to revision 1.27 (_not_ 1.28). hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388