It’s running on Windows 2003.
I opened crontab.pm and did not see
anything but I found a file named crontab.txt in the CRONw folder. It
references PostMasterPOP3.pl and if I read it right seems to indicate an
interval of 10mn which is what we used to experience.
MAILTO="root@localhost"
ß “p.s. – if I made this parameter my email address
would I get an email when the jobs execute?”
*/10 * * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/GenericAgent.pl -c db
*/20 * * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/GenericAgent.pl
45 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PendingJobs.pl
10 0 * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/otrs.cleanup
*/10 * * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/PostMasterPOP3.pl
01 01 * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/RebuildTicketIndex.pl
55 */2 * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired
35 * * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/UnlockTickets.pl --timeout
Thanks – I’m not a PERL guy so
any help is appreciated.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen
Sent: Wednesday, May 30, 2007
10:34 AM
To:
Subject: RE: [otrs] PostMaster
POP3 Account problem
Are you running otrs on linux, if so you
will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart
Then do, crontab –l
See if it lists the postmasterpop3.pl
cron job.
You can also manually force the
postmasterpop3.pl by running it from the BIN dir located in otrs folder.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell
Sent: Wednesday, May 30, 2007 9:24
AM
To:
Subject: [otrs] PostMaster POP3
Account problem
I have had OTRS running for 6 months now and no problems.
I received a call from the department using it and was
notified that there are no new emails arriving in the system for the past few
days.
All messages go to a single POP3 account and imports the messages
into the OTRS system and from there the messages are routed into the queues
based on Subject or To / From
filters.
I have verified that the password is correct in Active
Directory, Config.pm, and set through the interface.
I now have a backlog of over 200 messages – how can I
force the system to import them? This used to happen automatically (I never
even setup a CRON job) but now they are not being pulled over.
Windows 2003 Server
OTRS 2.1.7
MySQL
Exchange 2000
Thanks!