Re: [otrs] otrs Digest, Vol 58, Issue 37

This is an easy one. Run OTRS within a VM appliance ( which every flavor you know best but VMware has the tools to automate most if this natively.) and perform SnapShots as often as your RPO/RTO requires. Make sure to delete old one and only keep a few "current" version (weeks worth is you are doing hourly/daily snaps). Put these into a SAN storage where that is backed up too and best would to rep them to a remote DR facility. You can restore and entire system from a snap in VMware in minutes even if you have to remove and place new hardware as the system is pretty hardware agnostic. Good luck. Cheers Wayne T Work Sr CISSP, CISM Xerox Services 203-217-5004 On Jul 21, 2013, at 8:00 AM, otrs-request@otrs.org wrote:

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Today's Topics:

1. Daily, Weekly & Monthly Backups (Wielbert Collinson)

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Message: 1 Date: Sun, 21 Jul 2013 11:23:33 +0400 From: "Wielbert Collinson" Subject: [otrs] Daily, Weekly & Monthly Backups To: Message-ID: <001e01ce85e3$35f1c2f0$a1d548d0$@hitisem.com> Content-Type: text/plain; charset="us-ascii"

Hello Team,

We know how to backup database in windows and we are able to restore it successfully.

Could you let us know how to perform daily, weekly and monthly backups of OTRS. Is there a script or a batch file that needs to be run to perform this action.

Many Thanks for your help!!

Regards,