[otrs] otrs with ldap issue

10 Oct 2009

      Hi;
i have installed otrs on ubuntu and i want to authenticate agents and customers with active directory.
i start with configuration for agents but i can't login with my active directory account. 
in /var/log/messages there is this error:
Oct 10 10:35:30 ubuntu OTRS-CGI-10[26784]: [Notice][Kernel::System::Auth::DB::Auth] User: user1 doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1)
here's my /etc/otrs/Kernel/config.pm:
Thanks for your help
----------------------------
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.18 2006/09/07 16:15:41 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --

package Kernel::Config;

BEGIN {
    if (-f '/etc/otrs/database.pm') {
      require '/etc/otrs/database.pm';
      if ($dbtype eq 'pgsql') {
          $dbport ||= '5432';
          our $dsn = "DBI:Pg:dbname";
      }
      else {
          $dbport ||= '3306';
          our $dsn = "DBI:mysql:database";
      }
    }
}

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
   # First backend, a LDAP tree

    $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';

    $Self->{'AuthModule::LDAP::Host1'} = 'kdc.domain.com';

    $Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=aa,dc=zz,dc=ee';

    $Self->{'AuthModule::LDAP::UID1'} = 'uid';

    $Self->{'AuthModule::LDAP::GroupDN1'} ='cn=otrs_agent,ou=users,ou=aaa,dc=aa,dc=zz,dc=ee';

    $Self->{'AuthModule::LDAP::AccessAttr1'} = 'memberUid';

    $Self->{'AuthModule::LDAP::UserAttr1'} = 'UID';

    $Self->{'AuthModule::LDAP::SearchUserDN1'} = 'user1';

    $Self->{'AuthModule::LDAP::SearchUserPw1'} = 'pass';

#   $Self->{'AuthModule::LDAP::AlwaysFilter1'} = '';

    $Self->{'AuthModule::LDAP::UserSuffix1'} = 'domin.com';

    $Self->{'AuthModule::LDAP::UserLowerCase1'} = 0;

    $Self->{'AuthModule::LDAP::Params1'} = {

        port => 389,

        timeout => 120,

        async => 0,

        version => 3,

    };

    $Self->{'AuthModule::LDAP::Die1'} = 1;

    # Second backend, internal OTRS DB

    $Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';

    $Self->{'AuthModule::DB::CryptType2'} = 'crypt';

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{DatabaseHost} = $dbserver || 'localhost';
    # Database
    # (The database name.)
    $Self->{Database} = $dbname || 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{DatabaseUser} = $dbuser || 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/CryptPassword.pl
    # for crypted passwords.)
    $Self->{DatabasePw} = 'hot';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = "$dsn=$Self->{Database};host=$Self->{DatabaseHost};port=$dbport;";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/usr/share/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #
    # switch off the web based installer for the Debian package
    $Self->{SecureMode} = 1;

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#

1;

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[otrs] otrs with ldap issue

akr lot