Re: [otrs] Re: Troubles posting emails as tickets (receiving mails)

Tonatiuh Medina wrote:

I did some research, and I found that is procmail (used with .procmailrc provided) which pipes the mails into Postmaster.pl, which then post them into the app (otrs). And not a daemon process as I previously thought.

There are two possibilities: procmail piping the mail into Postmaster.pl or a cronjob using PostmasterPOP3.pl that fetches mail from a mailbox every couple of minutes. Do you know which of those two methods you're using? See chapter "7.1 Receiving emails" in the docs for more info: http:// doc.otrs.org/2.1/en/html/x1215.html Nils Breunese.