Good day all!
Has anyone done any work to integrate OTRS with an outside ticketing
system? We have to work with an outside vendor that generates emails from their
ticketing system about systems they monitor for us. Creating the initial
tickets in OTRS is easy but we’d like subsequent emails from them to be
added to the existing OTRS tickets. Their emails contain their ticket number
for reference and I was thinking of using the free fields. Just wondering if
anyone has done something similar?
Thank
you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@cainetserv.com
Web: http://www.cainetserv.com/