Ciao Alessandra,<div><br></div><div>I don&#39;t really know if </div><div><br></div><div>SysConfig:</div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><table cellspacing="0" cellpadding="4" border="0" width="790">

<tbody><tr><td colspan="3" class="contenthead" style="font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(222, 222, 222); font-weight: bold; vertical-align: top; ">

Config Options: Ticket -&gt; Frontend::Customer::ModuleRegistration</td></tr></tbody></table></span><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><span class="contentkey" style="color: rgb(0, 0, 0); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; font-weight: bold; vertical-align: top; ">CustomerFrontend::Module###CustomerTicketZoom:</span> <br>

<span class="contentvalue" style="color: rgb(0, 0, 0); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">Frontend module registration for the CustomerTicketZoom object in the customer interface.</span></span></div>

<div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;"><br></span></font></div><div><span class="contentvalue" style="color: rgb(0, 0, 0); vertical-align: top; "></span><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;">has something to do with it but I think that playing with auth/role inseide this option it could be possible. Otherwise could be possible to disable linkage in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl perhaps.</span></font></div>

<div><font class="Apple-style-span" face="Geneva, Helvetica, Arial, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 12px;">Let us see with someone else here if those idea are feasible </span></font></div>

<div><br></div><div><br></div><div>HTH </div><div><br></div><div>Ciao,</div><div>MV</div><div><br><div class="gmail_quote">On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti <span dir="ltr">&lt;<a href="mailto:richetti@ts.infn.it">richetti@ts.infn.it</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi to everybody.<br>
<br>
I&#39;m valuating otrs as the appropriate tool for my company.<br>
<br>
I&#39;ve installed it, configured and everything works well.<br>
I can create queues, customers, and tickets but now I need to change the default customer interface.<br>
<br>
I &#39;m requested to create a customer interface where the customer of a company could see<br>
the list of open tickets but not view the content of  them.<br>
It&#39;s possible to do this kind of operation ?<br>
Could you be so kind to give me any hint or suggestion  related to.<br>
I&#39;ve read most of the faq but I wasn&#39;t able to find a solution, yet.<br>
If this is not possible, it would be ok for me to add some  graph related to queue usage<br>
but this seems to be even more complicated.<br>
//Any help would be greatly appreciated.<br>
Thank you in advance.<br>
<br>
Alessandra Richetti<br>
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