I am having an issue with file permissions for OTRS
2.1.7. I have run the SetPermissions.sh file before and after I received the
permission errors. The two areas I have noticed so far are the SysConfig and
Package Manager. The SysConfig error is below:
Message: Can’t write
/opt/carms-utils/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied.
The Package Manager error is not helpful. It simply
states I don’t have write permissions on OTRS home and should run
SetPermissions.sh and as I stated before running SetPermissions.sh has had no
effect.
I checked the permissions on ZZZAAuto.pm and it is
set to 664. I changed the permissions to 666 and the SysConfig section worked
fine. The problem is, as far as I can tell using the permissions 664 for
ZZZAAuton.pm should work. My only guess is that perl is running under a
different user other then the one that is run my webserver, otrs, or perl.
Does anyone have any suggestions? I am at a loss as
to why this does not work. Does anyone know how to find out which user is
running perl? This would allow me to find out if that user applies to the other
category in the file permissions and would then be denied access.
Thanks for any help offered.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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