Hello all,

    I set up my system to automatically respond to the customer when a new ticket is created. It works if the customer uses its own email (eg customer@company.com), but it does not work using a group of email (eg noc@company.com or support@company.com). 

    I canīt understand what happens. Anybody knows why I canīt use group of email? 

Best regards,

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Carlos Eduardo Ribas