Hello,

 

   I’ve installed OTRS 2.4.7 on a server running Red Hat 5 /Apache 2.2.3 /Perl 5.8.8 and everything is running fine.

 

I can log in as an admin user and under Admin, run support assessment. 

 

The Check for CGI Accelerator returns You should use FastCGI or mod_perl to increase your performance and rates it Critical.

 

I’ve installed http://.../perl-status   - it shows mod_perl (2.000004) loaded.

 

mod_perl2

2.000004

Thu Apr 17 02:07:31 2008

/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/mod_perl2.pm

 

 

Through http://.../server-inf, I see mod_perl is loaded.

 

 

My question, what is support assessment package checking to determine if mod_perl is running or not?  As far as I can tell, mod_perl is loaded and running.

 

 

Thanks for any pointers.

 

Regards,

Charles

 

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Charles Lambrecht

Computer Operations Manager

Email:  cgl _at_utk.edu

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