Figured this out.

Just had to link the empty response.

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Chance Ervin
Sr. Systems and Network Engineer

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Chance Ervin
Sent: Thursday, February 10, 2011 4:41 PM
To: otrs@otrs.org
Subject: [otrs] How to Reply to a Ticket

otrs version: 3.0.5

OS: Ubuntu 10.10

I have been able to successfully install ORTS, get to  the web interface, and even fetch mail. I am not sure I understand how to reply to a ticket through the web interface, though. I can forward ticket content  with the ‘forward’ button but I see no way to reply to a ticket. I see a –Reply- dropdown just to the right of the ‘Print’ button but it does not appear to do anything. If someone can point me in the right direction for replying to a ticket through the web interface, it would be much appreciated.

I am very new with this software, so I may just be missing something simple.

Thank you,

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Chance Ervin
Sr. Systems and Network Engineer