I just resent this because I&#39;m getting a postfix message specified below:<br><br>his is the Postfix program at host <a href="http://lusen.otrs.org/" target="_blank">lusen.otrs.org</a>.<br>
<br>
I&#39;m sorry to have to inform you that your message could not<br>
be delivered to one or more recipients. It&#39;s attached below.<br>
<br>
For further assistance, please send mail to &lt;postmaster&gt;<br>
<br>
If you do so, please include this problem report. You can<br>
delete your own text from the attached returned message.<br>
<br>
 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The Postfix program<br>
<br>
&lt;<a href="mailto:otrs-otrs@lusen.otrs.org">otrs-otrs@lusen.otrs.org</a>&gt;: mail forwarding loop for <a href="mailto:otrs-otrs@lusen.otrs.org">otrs-otrs@lusen.otrs.org</a><br>
<br>Final-Recipient: rfc822; <a href="mailto:otrs-otrs@lusen.otrs.org">otrs-otrs@lusen.otrs.org</a><br>
Action: failed<br>
Status: 5.0.0<br>
Diagnostic-Code: X-Postfix; mail forwarding loop for <a href="mailto:otrs-otrs@lusen.otrs.org">otrs-otrs@lusen.otrs.org</a><br><br><br><br><div class="gmail_quote">On Mon, May 5, 2008 at 9:52 AM, adrian guevara &lt;<a href="mailto:adrian.guevarra@gmail.com">adrian.guevarra@gmail.com</a>&gt; wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br><br>Is there a way to modify the status of the queue entered into otrs via procmail? <br>
<br>For
example, I have an open ticket (that was created when someone sent an
email to a mailing list, the email is fetched via fetchmail and
filtered through procmail) and some agent person sends a reply, I would
want to:<br>
<br>- have the agent take ownership of the ticket<br>- make his email body the update text<br>- make both of the above reflect succeeding email updates.<br><br>Is there a way to do this?<br>
</blockquote></div><br>