Hi, in the sections of the Dashboard view, it’s possible to change the SortBy  attribute by using the Sysconfig Ticket -> Frontend::Agent::Dashboard  options page for the relevant Dashboard section.

 

For example you can specify ‘SortBy=Age’  or ‘SortBy=Priority’.

 

I am wondering if it’s possible to choose a sub-sorting option, so for example you’d sort first by priority, then by age within a priority.

 

This is hinted at as a possibility in the Kernel/System/TicketSearch.pm module:

 

       # OrderBy and SortBy (optional)

        OrderBy => 'Down',  # Down|Up

        SortBy  => 'Age',   # Owner|Responsible|CustomerID|State|TicketNumber|Queue|Priority|Age|Type|Lock

                            # Changed|Title|Service|SLA|PendingTime|EscalationTime

                            # EscalationUpdateTime|EscalationResponseTime|EscalationSolutionTime

                            # DynamicField_FieldNameX

 

        # OrderBy and SortBy as ARRAY for sub sorting (optional)

        OrderBy => ['Down', 'Up'],

        SortBy  => ['Priority', 'Age'],

 

 

I have tried putting ‘SortBy=Priority,Age’  in the Sysconfig screen above but then I get no tickets returned in that Dashboard section.

 

Either I’ve got the syntax wrong or else maybe sub-sorting in Dashboard view isn’t possible?

 

Regards

Phil


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