Re: [otrs] How is FAQ used? FAQ help suggestions

DataForce CRM wrote:

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----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions

Hi Jim

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How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it.

If you like we can develop this for you. Contact us at sales@otrs.com

((enjoy))

Shawn Beasley

Is this a wise ass comment? I got a legit query and you waste my time? Why?

Why is telling you some feature is not available wasting your time? It is simply the truth: you apparently cannot promote ticket answers to FAQ articles directly at this moment.

You stupid f_

Could you please relax and not start swearing? Nils Breunese. P.S. Could you also please quote properly, so it easier to follow the thread and not use HTML markup in the mail you send to this list?