I don't think it's possible from within OTRS. But you can always access the
database (use a read-only connection) and pull the relevant data yourself.
2014-10-22 16:04 GMT+02:00 Michal Vavak
Hi,
I need to create a stats report that would tell me the number of replies in specified queues. Not only the number of solved tickets, but literally the number of replies - eg. if it takes 4 replies to close a ticket I need the number 4 for that ticket, not count it as 1.
Is this possible? If so, how can I setup such report?
Thanks a lot.
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-- Lars