Hello, I want to find how to configure to escalate the ticket, when new follow up is arrive. It is hidden for the users, if the nofication mails are not checked, and they are not checked because of the working comletely int he OTRS. Has somebody any clue, how can i configure ticket escalation base on a follow up??? üdvözlettel/best regards: Varga Viktor Netlock Kft. _______________________________________________________________________ Ezt az e-mailt virus- es SPAM-szuresnek vetettuk ala a filter:mail MessageLabs rendszerrel. Tovabbi informacio: http://www.filtermax.hu This email has been scanned for viruses and SPAM by the filter:mail MessageLabs System. More information: http://www.filtermax.hu ________________________________________________________________________________________