Hi,

On 17.06.2010, at 07:49, Geline Gloria wrote:

Hi, I'm currently trying the online demo of ITSM 2.0.2.
But I can't find where Work Order is located?
And how does it work?
Because I can't understand and can't find some features stated in this manual: http://doc.otrs.org/itsm/2.0/en/html/x1081.html
Hope you could help me out with this.

Within a Change, the system offers a "Add Work Order" feature which enables any number of sub-tasks (Work Orders) related to a selected Change to be entered.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project