On 07.08.09 13:32, Richard Stockton wrote:
Since I didn't get any answers the first time, I am sending this again with a third added strangeness...
Hi there,
I just installed 2.4.2 and got everything to work fairly well, but I am seeing some strange behavior.
First: When a message is sent to OTRS via "support@example.com" it goes into the support queue. When the ticket is replied to, the TO address ("support@example.com") is put in the CC field of the reply. So the reply ends up being sent back to the queue. This is NOT what we want. How do I stop that behavior? I would like to see any OTRS or Agent email filtered out of the reply CC. UPDATE: "Fixed" this by making the CC: blank. Not the best solution.
I'm not a pro but let me try with this first one: When you said "When the ticket is replied to, the TO address...", I assume you meant "the FROM address": if you get a message to support@example.com, you want to reply from support@example.com, don't you? What do you have in the "Systemaddress" parameter in the Queue Configuration Page for "support"? support@example.com? Mariano