Not done this with OTRS, but we did some things with the MySQL 5 Trigger functions So maybe you can define a trigger on the database/table? Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Marius Flage Verzonden: dinsdag 16 oktober 2007 21:11 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] IRC integration Andy Lubel wrote:
Haha how do you come up with these!
IRC bot? Otrs talks SOAP I think.
Yeah, but that's the other way. I want the OTRS system to "announce" to some external file/service/socket every time certain things in the system happens. Basically just like when sending an e-mail when a new ticket is creating a queue. But I want to extend this and add a hook every time some action gets done in the system. One example would be to announce actions like new, locked, unlocked and closed. Has anyone done anything like this? Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/