[otrs] Active Directory and user + agent authentification

12 Jun 2009

      Hi,
I have a little problem that I'm unable to solve. 

 - I need that agents and users (customers) can authenticate using Active 
Directory. My users can access to the customer page but my agent can't 
login to the agent page. When agent try to login they have an error 
message saying "the connection has failed! Your username or password is 
incorrect".

 - After edit my Config.pm in order to allow authenticate by Active 
Directory, I can't connect using a local user.

Can you help me to find what is wrong ?
I join a copy of my Config.pm

        Regards,

** My Config.pm **

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

  $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
  $Self->{'AuthModule::LDAP::Host'} = 'pollux.sic.intra';
  $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sic, dc=intra';
  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

  $Self->{'AuthModule::LDAP::SearchUserDN'} = 
'cn=ldap_php,cn=Systeme,dc=sic,dc=intra';
  $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXX';

  # This is an example configuration for an LDAP auth. backend.
  # (take care that Net::LDAP is installed!)
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'pollux.sic.intra';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 
'ou=SIC,dc=sic,dc=intra';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

  # The following is valid but would only be necessary if the
  # anonymous user do NOT have permission to read from the LDAP tree
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 
'cn=ldap_php,ou=Systeme,dc=sic,dc=intra';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXX';

  # CustomerUser
  # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name => 'Datenbank',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => { Table => 'customer_user',
            # to use an external database
#           DSN => 'DBI:odbc:yourdsn',
#           DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#           User => '', Password => '',
        },

        # customer uniq id
        CustomerKey => 'login',
        CustomerID => 'customer_id',
        CustomerValid => 'valid_id',
        CustomerUserListFields => ['first_name', 'last_name', 'email'],
#       CustomerUserListFields => ['login', 'first_name', 'last_name', 
'customer_id', 'email'],
        CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => ['salutation', 'first_name', 
'last_name'],
#       ReadOnly => 1,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type, 
http-link
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
            [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
            [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' 
],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
            [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
        ],
    };

  # CustomerUser1
  # (customer user ldap backend and settings)
  $Self->{CustomerUser1} = {
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
      # ldap host
      Host => 'pollux.sic.intra',
      # ldap base dn
      BaseDN => 'ou=SIC,dc=sic,dc=intra',
      # search scope (one|sub)
      SSCOPE => 'sub',
      # The following is valid but would only be necessary if the
      # anonymous user does NOT have permission to read from the LDAP tree
      UserDN => 'cn=ldap_php,ou=Systeme,dc=sic,dc=intra',
      UserPw => 'XXXX',
      AlwaysFilter => '',
      SourceCharset => 'utf-8',
      DestCharset => 'iso-8859-1',
    },

    # customer uniq id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],

};

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{DatabaseHost} = $dbserver || 'localhost';
    # Database
    # (The database name.)
    $Self->{Database} = $dbname || 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{DatabaseUser} = $dbuser || 'otrs';
    # DatabasePw
    # (The password of database user. You also can use 
bin/CryptPassword.pl
    # for crypted passwords.)
    $Self->{DatabasePw} = $dbpass;
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = 
"$dsn=$Self->{Database};host=$Self->{DatabaseHost};port=$dbport;";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = 
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/usr/share/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #
    # switch off the web based installer for the Debian package
    $Self->{SecureMode} = 1;

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.20 $)[1];

# -----------------------------------------------------#

1; 

_____________________
Olivier VILLEGENTE
Administrateur système & réseau
Société Immobilière de Nouvelle-Calédonie
Tél : (687) 28.03.78
Fax : (687) 28.43.56
e-Mail : olivier.villegente@sic.nc

[otrs] Active Directory and user + agent authentification

olivier.villegente＠sic.nc