Rodney,
You are right, linked faqs are currently only visible in the agents'
interface.
There is an enhancement request open in Bugzilla to add them to Customer and
Public as well: see http://bugs.otrs.org/show_bug.cgi?id=3429
If you would make any customizations in this direction, it would be highly
appreciated if you would add those as a patch to this bug...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Jun 12, 2009 at 06:26, Rodney McDuff
I have a bunch of faqs and I have linked them to each other in a way that I think is quite usefully. However as a customer I don't see these links. Are linked faqs only seen by agents or is this a bug?
-- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group| Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcduff@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 |
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