4 Sep
2006
4 Sep
'06
9:16 a.m.
Alan McKeown wrote:
When I add notes to a ticket there is a selection box which gives 3 options
Note-external, note-internal and note-report. Is it possible to change/add to this list. I want to add entries such as ‘waiting on customer’
Why not click the Pending link on a ticket when you want to add to a ticket that you're waiting and choose 'pending reminder' as the state there? However, it is indeed possible to add your own custom states. Just read the docs: http://doc.otrs.org/2.0/en/html/c1525.html Nils Breunese.