Hi,
For some statistics I've started to use the search function with the option
"Result Form" to csv so my managers can manipulate data with their loved
excel. This could help you ?
MV
On Wed, Oct 28, 2009 at 11:47 AM, Emma Williams
Does anyone know of a way to exclude any period that a ticket is in a Pending state (or any other defined state), when running a Resolution Time report?
Ideally, we would like to be able to do this using the Stats module within OTRS, but failing that is there another method using SQL?
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