14 Apr
2008
14 Apr
'08
8 a.m.
Hi,
Hi, Arnold! What exactly do you mean by the "agent activity for period"?
I'm trying to see how busy agents have been. I'd like to see how many tickets an agent handled during a specific period. So in essence a report that shows ticket states per agent over a specific period. Like: Period April 2008 Agent 1 -> closed successful = 15 -> closed unsuccessful = 1 -> open = 12 Agent 2 -> closed successful = 123 And so on Arnold.