can you see a Close action in the ticket action menu at all (beside Owner, Note, etc.)? have you by any chance also installed the ITSM modules?
Yes to both of those questions. I have installed the ITSM modules and I am able to see all ticket actions. If I attempt to close a Master ticket the screen hangs after clicking the submit button but if I refresh the ticket zoom view I can see the close event but the ticket stays in the open state. Thanks, Ryan ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________