Re: [otrs] make freetext mandatory depending on the theme chosen

hi, i am looking for a similar solution. but instead of having the freetext fields depending on the theme, wouldnt it be better having them depend on the selected queue or service? i asked about this on the mailing list before (http://www.mail-archive.com/otrs@otrs.org/msg31475.html). please tell me what you think about it. regard, maurice On 03/18/2010 10:38 PM, Leonardo Certuche wrote:

Thanks João,

I just filled a request enhancement at http://bugs.otrs.org/show_bug.cgi?id=5146 in case someone wants to be CCed

Leonardo Certuche

On 18 March 2010 10:31, João Zorro mailto:joao.zorro@novabase.pt> wrote:

Hi,

There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html

Best Regards,

* *

*João Zorro*

*Managed Services*

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*From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Thursday, March 18, 2010 2:57 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] make freetext mandatory depending on the theme chosen

Hello!

No answers on this topic so far?

Thanks,

Leonardo Certuche

On 16 March 2010 14:52, Leonardo Certuche mailto:leonardo.certuche@itcon-ltda.com> wrote:

Hello there!

I have a question about freetext and themes that hopefully some of you guys will answer:

Is it possible to make mandatory a freetext for a given theme and optional for others? We'd like to have a single OTRS as the service desk application available for several areas, each area using different freefields.

Any comment is greatly appreciated.

Leonardo Certuche

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