Hi, The only way that I can think of achieving this is to set up a separate queue to pipe emails from certain senders to by using the PostMaster Filter. And then to only put an auto-response on the other queue not containing these redirected emails. Someone else may have a better solution though; -- Muz
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robin Bowes Sent: 04 August 2008 12:42 To: otrs@otrs.org Subject: [otrs] Don't send Auto-Response for msgs from certain senders
Hi,
I'm just getting to grips with OTRS v2.3.0 (currently using rc1, but will install 2.3.0 when it is released).
I'd like to have our monitoring system alert msgs sent to our OTRS system, but don't need/want to send replies to the alert/warning msgs.
Is there a way to not send an auto-response to msgs from certain senders?
Thanks,
R.
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