[otrs] SMTPS and Google Apps (smtp.gmail.com)

12 Apr 2010

      Hi everyone

I have spent a long time testing the different suggestions here but nothing
seems to work.

I would like to send outgoing emails from OTRS through Google Apps.

More specifically

Config Options: Framework -> Core::Sendmail
SendmailModule: SMTPS
SendmailModule::Host: smtp.gmail.com
SendmailModule::Port: 465
SendmailModule::AuthUser: XXXXXX@XXXXX.com (a valid username)
SendmailModule::AuthPassword: XXXXXXXXXXXX  (corresponding password to
username above)

I have added debugging in the SMTPS.pm file

    # debug
$Self->{Debug} = 1000;                     # ****************** Added line
    $Self->{Debug} = $Param{Debug} || 0;
    if ( $Self->{Debug} > 2 ) {

        # shown on STDERR
        $Self->{SMTPDebug} = 1;
    }

as well as additional debug information at

    # return if no connect was possible
    if ( !$SMTP ) {
        $Self->{LogObject}->Log(
            Priority => 'error',
            Message  => "Can't connect to $Self->{MailHost}: $!!
</br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} =
$Self->{SMTPPort}</br>Self->{SMTPTimeout} =
$Self->{SMTPTimeout}</br>Self->{MailHost} =
$Self->{MailHost}</br>Self->{User} = $Self->{User}</br>Self->{Password} =
$Self->{Password}",
        );
        return;   # ***************************** Added some more
information here to see what is going on
    }

Trying to connect on the command line is working fine

root@XXXXXXXXXXXXX /vol/otrs/Kernel/System/Email #telnet smtp.gmail.com 465
Trying 216.239.59.109...
Connected to smtp.gmail.com (216.239.59.109).
Escape character is '^]'.

Just for info retrieving emails on the same account works fine

Checking modules

root@XXXXXXXXXXXXXX /vol/otrs/bin #./otrs.checkModules
   o CGI............................ok (v3.49)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.52)
   o DBD::mysql.....................ok (v3.0007)
   o Digest::MD5....................ok (v2.36)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v2.033)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.66)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.01)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.33)
   o GD.............................ok (v2.35)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.024)
   o SOAP::Lite.....................ok (v0.710.07)
   o XML::Parser....................ok (v2.36)

SELinux is disabled
root@XXXXXXXXXXXX /vol/otrs/bin #getenforce
Disabled

The error that is showed when trying to send a reply email is

Error: Can't connect to smtp.gmail.com: ! Self->{FQDN} = XXXXX[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr 12
10:18:21 2010

Message: Can't connect to smtp.gmail.com: ! Self->{FQDN}
=XXXXXXXXSelf->{SMTPPort} = 465Self->{SMTPTimeout} =
30Self->{MailHost} = smtp.gmail.comSelf->{User} =
XXXXXXXSelf->{Password} =XXXXXXX

Traceback (24125):
   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
   Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line:
2027
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

(servername, usernam and passwords have been replaced by XXXXXXXX in  the
entire email above)

All suggestions in the following links have been tried:
http://osdir.com/ml/otrs.user/2004-05/msg00089.html
http://lists.otrs.org/pipermail/otrs/2009-November/029454.html
http://lists.otrs.org/pipermail/otrs/2009-December/029909.html
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363

I am pretty much stumped at this.

I must be missing something very obvious?

Thank you in advance

Regards
Kenneth Thorman