Hi there,

Customers can create their own account (or at least request it) using their web interface /otrs/customer.pl
I've never done it so you'd better try first, there's probably some changes to do on sysconfig before it works as you expect.

I would appreciate if you send me the otrs files you changed along with a short explanation, I'd like to try them.

Greetings,

Leonardo Certuche
301 284 6250
460 0727 ext 5559
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia


On Mon, Jul 6, 2009 at 9:52 AM, Santiago R. Lunar M. <santiago.lunar.m@gmail.com> wrote:
Hi Leonardo,

The system just works great, no errors! So, if anyone is interested in
doing the changes, have no fear. By the way, i'm using otrs2 in Debian
Lenny, version 2.2.7-2lenny1 with apache2 version 2.2.9-10+lenny3,
mysql-server version 5.0.51a-24+lenny1 and sendmail version 8.14.3-5.

One more question Leonardo, is there a way that for the users to create
their own accounts in OTRS?

Sorry for my ignorance, and thanks for your so useful help!

>El vie, 03-07-2009 a las 10:34 -0500, Leonardo Certuche escribió:
> Hi there,
>
> If you want to get rid of elements of the interface, you can take them
> off from
> /opt/otrs/Kernel/Output/HTML/Standard
> I guess the one you want to modify is AgentTicketEmail.dtl
>
> It would be nice to know how it goes, please let us know.
>
> Greetings,
>
> Leonardo Certuche
>
>
> On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M.
> <santiago.lunar.m@gmail.com> wrote:
>         Thanks Leonardo, it was very useful to me; worked perfectly!
>         Already
>         made my modifications. One more question: where can i modify
>         the fields
>         that appears when replying a mail? I dont need the fields
>         "Client ID",
>         "Pending Date" and "Time Units" so i want to delete them.
>
>         >El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche
>         escribió:
>
>         > Hi there,
>         >
>         > To disable phone-ticket button, just uncheck the
>         > Frontend::Module###AgentTicketPhone
>         > entry at
>         > Ticket -> Frontend::Agent::ModuleRegistration
>         > To find it go to /otrs/index.pl?Action=AdminSysConfig and do
>         a search
>         > for phone and then click on
>         Frontend::Agent::ModuleRegistration
>         >
>         > greetings,
>         >
>         >
>         > Leonardo Certuche
>         > Medellín, Colombia
>         >
>         >
>         > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M.
>         > <santiago.lunar.m@gmail.com> wrote:
>         >         Hi, my name is Santiago Lunar and new using OTRS,
>         i'm from
>         >         Venezuela and
>         >         work with Debian GNU/Linux since 2003; i think OTRS
>         is a great
>         >         Trouble
>         >         Ticket system; i work as a server administrator in
>         my country
>         >         and I've
>         >         already configured my OTRS but have a doubt and hope
>         you guys
>         >         could give
>         >         me a hand.
>         >
>         >         The thing is that i want to delete some items from
>         the main
>         >         toolbar
>         >         because i don't want the users to use some of that
>         features
>         >         like i.e
>         >         Phone-Ticket. What should i modify for making this
>         items
>         >         disappear?
>         >         Please let me know what kind of info do you need.
>         I'll give
>         >         you all the
>         >         info you need.
>         >
>         >
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