Re: [otrs] Filtering config question

Hi Mac, On Fri, Apr 16, 2004 at 04:01:20PM +0200, Mercator GmbH wrote:

I am becoming mad!! I don´t know why this doesn´t work.

I have put an entry in the Config.pm just as described in the manual and in the Defaults.pm.

I want to filter incoming mails from a certain e-mail address to a certain queue and this queue is configured with an auto-response.

However, it doesn´t work!! The mails do NOT get filtered to this subqueue.

Here is what I put into the Config.pm:

_________

$Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { From => 'anfrage@sardiniatravel.net', }, Set => { 'X-OTRS-Queue' => 'SardiniaTravel::Richieste de', }, }; __________

I put "2-Match", because I already have a "1-Match" for spam.

I also renamed the subqueue to "SardinaTravel::RichiesteDE", because I thought it might be the space, but still it doesn´t work!!

I ran PostMasterPOP3.pl -d2 and it gave me: ________ mercator:/opt/otrs/bin# ./PostMasterPOP3.pl -d2 Message 1/2 (sardiniatravel@sardiniatravel.net) New Ticket created! TicketNumber: 1000338 TicketID: 339 Priority: 3 normal State: new CustomerID: info@mercator.net CustomerUser: info@mercator.net From: "Mercator GmbH" ReplyTo: To: Subject: Modulo inviato da Microsoft Internet Explorer. MessageID: <013901c423ba$0d3b8430$0200a8c0@MARC> Queue: SardiniaTravel SenderType: customer ArticleType: email-external __________

but I want the mails get into the Subqueue!!!!

How can I do this??

Just try "To" (not From): $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => 'anfrage@sardiniatravel.net', }, Set => { 'X-OTRS-Queue' => 'SardiniaTravel::Richieste de', }, };

Marc

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!