2012/2/2 Alan Murrell <AMurrell@rcav.org>

Hello.

I am trialling OTRS (ITSM 3.0.4) for our organisation and so far loving
what I am seeing. My favourite part if the "Config Item" module for
tracking computers, locations, networks, etc.

I have to occasionally submit detailed reports on the PCs in our
organisation, but more than just how many; things like how many per
department, etc.

I am new to creating reports, and hope someone can point me in the right
direction (or tell me what I am looking to do is not possible)

I have created a report that gives me the total number of computers and
laptops in the database, but I cannot see any options for creating a
report that lists each individual computer (in "Production" or
otherwise) with it's name and other details.

Is this possible to do with the "Statistics" module, or will I likely
have to seek an alternate solution. The information is of course in the
database; it is just a matter of pulling it out.

Thanks, in advance, for your help and advise.

-Alan

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