RE: [otrs] AgentTicketPhoneNew

31 Oct 2006

      Hi Shawn,

TicketFreeText may be what you're looking for. Modify Ticket -> Core::TicketFreeText with the fields that you want:

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Then, in AgentTicketPhone.dtl, uncomment the following lines:

#<!-- dtl:block:TicketFreeText1 -->
         <tr>
           <td class="contentkey">$Data{"TicketFreeKeyField1"}:</td>
           <td class="contentvalue">$Data{"TicketFreeTextField1"}</td>
         </tr>
#<!-- dtl:block:TicketFreeText1 -->

I tried uncommenting the dtl:block lines, but it didn't show anything when I did so just grab the <tr></tr> block. Copy and paste the lines for each TicketFree field you have.

Hope this helped.

Thanks,

Alo

________________________________

From: otrs-bounces@otrs.org on behalf of shawn.beasley@dlh.de
Sent: Mon 30/10/2006 11:04 PM
To: otrs@otrs.org
Subject: [otrs] AgentTicketPhoneNew

Good morning,

Does anyone know how to get multiple rows here in this settting?

Ticket::Frontend::AgentTicketPhone###Body:

I would like to have a scripted text, when agents open a new phone ticket that looks like.  The entry field for the body content is only one line and therefore it is, for me, impossible to input this text in block format as I would like to see it (look below)

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Exact problem description:

When I put the text in the AgentTicketPhone.dtl it works, but when refreshing the screen by selecting queue, customer, etc.. the text multipilies and at the end of the ticket I have a long list of text that looks like this:

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Exact problem description:

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Exact problem description:

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Exact problem description:

Room number        :

Workstation Number :

U-Number (Employee):

Callback Number    :

Exact problem description:

Thanks for the support.

Best Wishes,

Shawn Beasley

Support - IT

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RE: [otrs] AgentTicketPhoneNew

Alo Anesi