PS: I moved to the OTRS forums (http://forums.otterhub.org/) because there is a free communication between OTRS users possible.

On Wed, Jul 18, 2012 at 9:49 AM, Wisniewski Jonas <Jonas.Wisniewski@newerkla.de> wrote:

Hi Michiel,

thanks for this fast answer!
But that don't solve my problem :-(
The link (otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=2&CustomerUser=122112) provided by Carlos already works with my 3.1.7 but for this link, I have to know the "customer ID" (CustomerUser =122112).
But in my case, I only know the phone number.

Mit freundlichen Grüßen
Jonas Wisniewski
Netzwerktechnik
___________________________________

EDUARD NEWERKLA BÜROMASCHINEN e.K.
Röntgenstr. 22
73431 Aalen
Telefon (0 73 61) 57 09-75
Fax (0 73 61) 92 59-75
E-Mail Jonas.Wisniewski@newerkla.de
Internet http://www.newerkla.de

Amtsgericht Ulm HRA 500626
Sitz: Aalen

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michiel Beijen
Gesendet: Mittwoch, 18. Juli 2012 08:59
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS 3.1.7 New phone ticket URL with phonenumber as parameter

Hi Jonas,

This has already been fixed by Carlos Rodriguez in upcoming OTRS 3.1.8
- see this bug report which also has pointers at which files to replace for OTRS 3.1.7:
http://bugs.otrs.org/show_bug.cgi?id=8230

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1

On Wed, Jul 18, 2012 at 8:43 AM, Wisniewski Jonas <Jonas.Wisniewski@newerkla.de> wrote:
>
> Hi everybody,
>
>
>
> I’m searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for.
>
> In OTRS 3.0 it was possible with a link like this:
> http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&E
> xpandCustomerName=1&From=(phonenumber)
>
> But the “..&From=” seems not to work anymore.
>
> I already read in the otterhub forum that this is caused by the
> customer multiselect function (that we don’t need) but I haven’t found
> any workaround yet L
>
> Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield?
>
> Or has anyone an idea how to solve this problem?
>
>
>
>
>
> Mit freundlichen Grüßen
>
> Jonas Wisniewski
>
> Netzwerktechnik
>
> ___________________________________
>
>
>
>
>
> EDUARD NEWERKLA BÜROMASCHINEN e.K.
>
> Röntgenstr. 22
>
> 73431 Aalen
>
> Telefon (0 73 61) 57 09-75
>
> Fax (0 73 61) 92 59-75
>
> E-Mail Jonas.Wisniewski@newerkla.de
>
> Internet http://www.newerkla.de
>
>
>
> Amtsgericht Ulm HRA 500626
>
> Sitz: Aalen