Thereafter we compute the difference between the two cells thus
the fact that the SLA have been respected (positive or 0 value)
or broken (negative value)
Then we put all the necessary data into a dedicated database
(using Talend) upon which we run our Birt-powered reports.
This tweak shall survive upgrade, more or less.
Cheers,
Philippe-Arnau.
Hello,
I'm currently looking for a elegant way to keep track of the different escalations a ticket had been through.
To my understanding, the elements currently in the ticket_history_type table from from 41 to 49 are destined to do so. As per ./scripts/test/Event/Escalations.t, lines 256 and following, it also seems that they aren't implemented yet.
Can you give me any feedback on this subject? Does anyone knows when the function is planned to be released? If not how may I contribute?
Cheers,
Philippe-Arnaud
(This message is a bump from the dev@ list.)
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