Hi,

Sorry for late response. But the solution provided at  the mentioned link is to add the new ticket attribute  at the right hand side when a customer view the ticket. what I want to achieve is add the a new column  Customer Id in customer  front end interface so some one who is accessing the company ticket will be able to see by which customer id it is raised.

Regards
Sourabh Sarwate

On Fri, Feb 26, 2010 at 3:35 PM, Joćo Zorro <joao.zorro@novabase.pt> wrote:

Hi,

 

Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?

 

Best Regards

 

Joćo Zorro

Managed Services

.............................................................................................................

Novabase
Av. D. Joćo II, Lote 1.03.2.3 . Parque das Naēões
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt
cid:image002.gif@01CA8E25.624E8E50

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: Friday, February 26, 2010 8:40 AM
To: otrs@otrs.org
Subject: Re: [otrs] Additional Fields in Customer Interface

 

Hi

I am posting my query here as I have not got any response in user discussion forum.My query is



Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve  that when any one access the company ticket he will know from which Customer Id  the ticket is raised.

Please suggest me how I can achieve this.

Regards
Sourabh Sarwate

On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

Anyone have suggestion for my request.

Regards
Sourabh Sarwate



On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve  that when any one access the company ticket he will know from which Customer Id  the ticket is raised.


Regards,
Sourabh Sarwate



 




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