Re: [otrs] New 'closed' state, but display it as 'open' to the customer

creating a new queue closed and moving ticket between queues ? On Mon, Jan 11, 2010 at 7:12 PM, Stein Erik Berget wrote:

On Mon, 11 Jan 2010 16:16:39 +0100, Axel Christ wrote:

That would be neither closed nor open, it would be a pending state!

...

No it wont be :-) This is how we would like to handle 'problems' and 'changes' according to our ITIL effort. Having it in a 'pending' state messes up the escalation feature, and 'pollutes' the searches for my agents. As far as they care this ticket/incident is out of their hands, they have done what they can do.

Cheers,

...

Thank you for the suggestion!

-- Stein Erik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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