Re: [otrs] otrs Digest, Vol 46, Issue 52

25 Jul 2012

      Which .dtl file would I edit to change the order?
...
...
...
From: 
To:
Date: 2012/07/25 02:58 PM
Subject: otrs Digest, Vol 46, Issue 52
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs 
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org 

You can reach the person managing the list at
otrs-owner@otrs.org 

When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."

Today's Topics:

   1. Re:  OTRS with Dreamweaver (Gerald Young)
   2. Re:  Reply on OTRS Dashboard (Gerald Young)
   3. Re:  otrs Digest, Vol 46, Issue 51 (Rob Lange)

----------------------------------------------------------------------

Message: 1
Date: Wed, 25 Jul 2012 08:03:08 -0400
From: Gerald Young 
Subject: Re: [otrs] OTRS with Dreamweaver
To: "User questions and discussions about OTRS." 
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

I agree with Steve in the "make your own theme". (See the docs)

"Is there a way?" Well, yes, ...if you have file/ftp write access to
Kernel/Output/HTML/Standard/* . Dreamweaver is a glorified text editor,
so
conceptually, there is nothing in the .dtl that will prevent you from
using
Dreamweaver to manipulate field order. The caveat is that you will need
to
be careful to keep intact block markup. They don't have to be in the
same
order, but a given block set needs to keep both start and end tags.

On Wed, Jul 25, 2012 at 6:20 AM, Steven Carr  wrote:
...
No, Dreamweaver doesn't understand the DTL code.
+ don't do it unless it's absolutely critical, and if you do do it
then
make your own theme, otherwise it will completely screw you over when
it
comes to code updates.
Steve
On 25 July 2012 06:48, Rob Lange  wrote:
...
Is there a way to bring the OTRS ticket page into dreamweaver and
edit it
...
from there with regards to field order?
Kind Regards,
Rob Lange
Business Solutions Manager
Business Solutions Unit
ICT
*LEGAL DISCLAIMER AND CONFIDENTIALITY NOTICE*
This message may contain information which is confidential, private
or
privileged in nature. If you are not the intended recipient, you may
not
peruse, use, disseminate, distribute or copy this message or file
which is
attached to this message. If you have received this message in
error,
please immediately notify the sender by e-mail, facsimile or
telephone and
thereafter return and/or destroy the original message.
Any views contained in this communication are those of the sender
except
where the sender specifically states them to be those of South
African
Social Security Agency (SASSA).
While every care has been taken in preparing this document, no
representation, warranty or undertaking (express or implied) is
given and
no responsibility or liability is accepted by the South African
Social
Security Agency as to the accuracy of the information contained
herein,
that the mail is virus-free, or for any loss arising therefrom.

...
...
This outbound email has been scanned by the IS Mail Control
service.
For more information please visit http://www.is.co.za

...
...

...
...
OTRS mailing list: otrs - Webpage: http://otrs.org/ 
Archive: http://lists.otrs.org/pipermail/otrs 
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
...
OTRS mailing list: otrs - Webpage: http://otrs.org/ 
Archive: http://lists.otrs.org/pipermail/otrs 
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs