2009/1/1 Steven Carr <steven.carr@khipu-networks.com>

sol sol wrote:
> hi,
>
> i would like to activate the
>
> Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStoragefs';
>
> this activated correctly but when i try it out, it just creates a folder
> with year - month - day ,
> but no files.. so in the manual it claims :
>
> Contra: Your webserver user should be the otrs user (file system
> permissions!).
>
> how can i edit this functions in a windows environment?
> is this just chmod the var/article folder or...?

Find out what user the web server is running as and then ensure that the
folder has the appropriate permissions for that user to be able to write
to it. Generally if systems are just running out of the box and the web
server is installed as a service it will be running as LocalSystem,
otherwise if you start the webserver then it will probably be running
under your userid so you will need to have the ability to write to that
folder.

Windows doesn't have a chmod command, it uses ACLs for permissions, have
a look at the commands "icacls" (Win2k3sp2, Visa, Win2008) or "cacls"
(Win2000, WinXP).

Steve

--
Steven Carr
Engineer - Khipu Networks Ltd.
support@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs