On 9/1/03 1:48 PM, "Seth Brundle" wrote:
One example: it took 3 of us, a Perl/UNIX web programmer and two Linux system administrators with over 20 years of combined experience (and all of whom have used online ticketing systems extensively), about 5 hours to figure out how to make some autoresponses stop sending in German.
Wow. I feel better. I'm a Mac guy and I know that I don't know enough to setup OTRS, but
But like I said, once we got the thing configured, it does what we need very well.
Yes, once you think like it thinks, it is nice.
However, we cannot seem to find any way to originate a ticket to a user, only respond. I know there has to be a way to do this, but we give up.
I think I know the answer to this. Click on the PhoneView button. This presents a screen where you can enter the user you're opening the ticket for in the "from" field (and Customer ID as well?), and all the rest. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com