[otrs] Data $ are empty

Hello, As per a previous e-mail ("Locked Ticket View") you suggested I edit the DTL info for the AgentMailboxTicket.dtl file to get the Agent Mailbox default view to look like the default QueueView. So far, things look good except for one problem-- The strings, $Data{"TicketAnswer"} and $Data{"MoveQueuesStrg"} are returned empty. For some reason that data isn't being pulled in the Agent Mailbox area like it is in the QueueView. Any ideas? Scott