I would have thought that closing a ticket would answer it. :) Oh well, I guess even geniuses can't think of everything. By the way AWESOME program. Anyways, I'm a total newb. How would I apply that patch you linked to? -----Original Message----- From: Robert Kehl [mailto:mailinglists@robertkehl.de] Sent: Tuesday, January 18, 2005 10:49 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Red tickets in search results Jack Doyle schrieb:
I looked through the archives and I see that red tickets in the search results mean that they are not answered. Is there a way to quickly set them to answered?
Despite answering them, no.
Is there something that I can have the generic agent do to do this? I have a lot of closed tickets that are red. I would like to have a job that runs that will take all closed tickets and set them to answered automatically. Is this possible?
See these patches: http://wiki.robertkehl.de/index.pl?PatchGAAnswered hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/