Re: [otrs] Phone View: Queues are incorrect

Jim Wight writes:

Also, it seems that OTRS sorts the entries alphabetically according to the 'String' values. I would like to force our default queue, Incoming, to be the default in PhoneViewSelectionString, but it's not the earlist alphabetically. Can it be done? I had expected the order of presentation to be the order of listing in PhoneViewSelectionString.

Of course I meant PhoneViewOwnSelection, not PhoneViewSelectionString. I've hit upon an answer to getting Incoming to the top of the list. It came on realising that the 'String' values don't have to be the queue names, but can be any text. So I've simply added a leading space, which forces it to the top after sorting. Jim