Those are basic functions which can be done in the ‘preferences’ panel by the agent himself.

The agent needs to mark the queue as ‘my queue’ and switch ‘new ticket notification’ to ‘Yes’.

Greetz,

Daniel

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aysel Pamuk
Sent: Freitag, 4. Januar 2008 08:49
To: otrs@otrs.org
Subject: [otrs] Notify the agent by e-mail when a new ticket is generated inone of the agent's queue

Hello,

I want to notify an agent by e-mail when a new ticket is generated in one of its queues.

How can I do this?

Thank you,

Aysel