Hi all, I may be going about this the wrong way, but I'm trying to add another time field to my tickets, which act the same as the Accounted Time. When adding an agent note or an agent creates a ticket there is the field that says "Time Units (Work Units)" and it is blank, but time gets added, and posted in the ticket on the right side under "Accounted Time". I want to duplicate that, for another set of time called "Billable Time". Not everything I do is billable, sometimes my staff or I might have to revisit an issue, and due to a fault on our side, we have to fix something. We want to track the time, but not bill a customer for it. In the end, I want two times kept per ticket: billable, and non-billable. That said, I have managed to add a FreeText field, but it does not "add" time, it merely keeps the same number, or text, in the field. While this is understandable, I can't seem to get FreeTime to work either, or, I think I might be going about it wrong. I've tried looking up information on customizing OTRS using FreeText or FreeTime, but nothing is very explanatory. Has anyone done this before? Is there an easy way to do this? is there a page on OTRS' site that I'm missing that explains it all easy as pie? I'm tempted to recreate some of the DB structure and hack the perl scripts, but that means less capability to upgrade to newer versions. If it's not possible, perhaps I should take this to the dev list? Thanks, Tony