We&#39;ve been using OTRS 3 as our live ticketing system for a few weeks now and I&#39;ve started to notice that the ticket hook we use isn&#39;t descriptive enough.  It gets confusing when we forward a ticket out to a vendor and then a second ticket number is added.<br>
<br>Does anyone know offhand if it will break &quot;replyability&quot; to existing tickets if we change that in sysconfig?  For example, today we use:<br><br><div style="margin-left: 40px;">RE: [Ticket:2010110110000378] Unable to access ECD and ECQ<br>
</div><br>I would like to change that sysconfig option to <br><br><div style="margin-left: 40px;">XYZ-Ticket<br></div><br>If I do so, will email replies (with the old hook) still be merged back into the old ticket?<br><br>
Hugh<br>