I setup OTRS via rpm on Suse. It works wonderfully. But, I have a few questions about certain aspects of it. I noticed that the setup created a system account for the user "otrs". What is the default password for this account? Does the OTRS software depend on this user account and password, or can I change the password to something else? Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh? When I try to restart it via my regular user account, I get the following message: "No cronjobs in /home/tylerh/var/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs)." If I try to run it as root, I get the following: "Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER'!" So, I type "Cron.sh restart OTRS" and still get the same message. Can someone please explain what I need to do to manage my cron? Thanks, Tyler