Okay, i created user otrs before i installed OTRS. However, for some reason a home directory was never created for that user (i never noticed until now). So i assume that when OTRS is installing, it's supposed to copy a bunch of stuff into that home directory? that's the problem? if so, do i need to manually create a home directory for otrs user and then reinstall OTRS, or can i fix this without reinstalling? Martin Edenhofer wrote:
In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
Its better to do the changes there, because on the next otrs-cron-reload (bin/Cron.sh start) your changes of (crontab -e otrs...) are lost.
I think your problem is maybe the wrong $HOME of the otrs use.
The easiest way to check this is "su - otrs" and then "$OTRS/bin/Cron.sh restart".