Hi there,

The only piece of solution I got is that:

http://doc.otrs.org/2.4/en/html/c2079.html

but I don’t know if we can hide some fields (here freefields) in a theme …

Anybody did it? or an OTRS people can confirm?

Thanks

Philippe

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

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